Frequently asked questions

Use the contact form, email [email protected] or call 020 244 9183. State service, estimated duration and preferred dates. Within 2 working days we send a written quote with price incl. VAT.

Only after written acceptance of the quote and receipt of the 30% deposit. Until then the slot stays provisional.

Thirty days unless another term is on the quote. After that rates or availability may change; we then send an updated proposal.

Sometimes. Monday–Friday 10:00–19:00, Saturday 11:00–17:00. Closed on Sunday. Sessions outside these hours on request. Different times only by written agreement when staff and rooms are available.

Not for in-studio recording. For remote mixing yes: read deliver stems for mixing before accepting a mix quote.

Bank transfer for deposit and balance; card in the studio when stated on your quote. References are on quote and invoice.

Consumers pay the balance on session day or when remote work is delivered unless agreed otherwise. Business clients: 14 days from invoice date.

Yes, published rates include 21% VAT. Net amounts are on services. The binding amount is always on your accepted quote.

Yes, send VAT ID and billing address when booking. B2B terms may differ; we state that on the quote.

After full payment of the agreed amount unless the quote sets another date. Until payment we may withhold final delivery under terms.

Up to 6 musicians at once. Larger setups need prior discussion via contact.

One or two people in the control room are usually fine. More visitors need advance agreement for safety and focus.

For a three- to four-minute track, often two to four hours including warm-up and comping. Preparation helps; see vocal warm-up before recording.

Extensions only if you ask and the next slot is free. Extra time is billed at the service hourly rate after written confirmation.

No smoking or vaping in the studio. Follow engineer instructions. Participants under 16 only with a parent or guardian who books and stays present. Detail in terms.

Usually 24-bit WAV at 48 kHz or your project sample rate. Other formats only if on the quote.

Via secure link or to your cloud when agreed. Check playback within a few days and report issues via [email protected].

24 months after last relevant activity, then we delete files unless extension was booked. Keep your own backups.

2 bundled revision rounds unless the quote says otherwise. Extra mastering revision: €35 per round.

Mix starts after usable source files arrive. Missing tracks or wrong exports delay turnaround; we align expectations before start.

Phonogram rights on recordings you commission and pay for generally vest with you as client. We do not claim co-ownership. Bespoke composition needs separate terms.

No. We do not train AI models on client material and do not create voice clones without written consent. See privacy policy.

Only with your prior written approval. Site illustrations are AI-generated, not real client shots.

We use it to reply and prepare quotes; retention up to 2 years after last contact. FormSubmit may process briefly in the US; detail in privacy policy.

You are controller for their data; we act as processor under the data processing agreement when needed.

Yes, up to 7 days before the session. After that Article 6 applies with credit or forfeiture of deposit.

Tell us in writing as soon as possible. Force majeure such as serious illness may be handled flexibly; otherwise 72-hour rules apply.

If equipment failure or essential staff illness occurs we offer another date. If that fails we refund prepaid amounts for unperformed services.

For distance contracts you generally have 14 days to withdraw, with exceptions when you request early performance. See Article 7.

Email [email protected] with quote reference and description. We respond within a reasonable time; disputes under terms and Dutch law.